Order Cancellation Policy

We aim to provide a transparent and customer-friendly cancellation process. Please review the details below regarding order cancellations and related refunds.

1. Cancellation Before Shipment

If your order has not yet been shipped, you may cancel it at any time by contacting us through our customer service channels. Upon confirmation of your request, you will receive a full refund covering 100% of your payment, with no fees deducted.

2. Cancellation After Shipment

Orders that have already been shipped cannot be canceled. However, once the order has been delivered, you are eligible to initiate a return. Please follow the return instructions included with your package or contact our support team for assistance with the return process.

3. Refund Information

Processing Period: Refunds will be processed within 1–5 business days after your cancellation request has been reviewed and approved.

Original Payment Method: All refunds will be returned to the original payment method used during checkout.

4. Contact Us

If you need help with your cancellation request or have any related questions, please do not hesitate to contact us through our customer service channels.

Phone: +1 (740) 751-4754

Email: solutions@velernocasa.com

Address:5222 Chasewood Dr,Bacliff,TX 77518,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)